Support & Troubleshooting

Player support that gets to the point quickly.

If you are reporting a gameplay issue, missing progress, ad problem, or other technical concern, send the details here and we will guide the next step as clearly as possible.

Typical response time 1-3 business days

Primary channel Email-based support

Best results Include device, version, steps

Submit a request

The form prepares an email in your default mail client so you can review everything before sending. Include as much detail as possible to speed up the response.

Name

Topic

Device / OS

Message

Email Support Directly

Tip: include screenshots, app version, device model, and exact reproduction steps if you can.

Before you send

Most issues can be resolved faster when the report includes a few concrete details.

What to include Game version, device model, operating system version, and the exact topic you selected.
For challenge problems Tell us whether the issue is about daily challenge progress, rewards, streak continuity, or completion status.
For ad concerns Share when the issue appears, what type of ad was involved, and whether it blocks progression or rewards.
For privacy questions Review the Privacy Policy or contact lz_3692@126.com.

Helpful Answers

Support topics we can help resolve fastest.

The more precise the report, the faster it becomes to identify whether the issue is related to gameplay logic, challenge tracking, ads, or device-specific behavior.

Gameplay issues

Report card movement errors, hint behavior, undo problems, frozen inputs, or endgame auto-complete concerns.

Progress and rewards

Share missing streaks, daily challenge completion problems, trophy sync confusion, or unexpected score behavior.

Ad-related reports

Let us know if rewarded ads fail, close states behave incorrectly, or ads interrupt normal gameplay flow.

Technical details

Device model, OS version, approximate time of issue, and steps to reproduce are often the most valuable details.